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Woman Claims She Was Victim of Racial Profiling at a Pennsylvania Starbucks

Video Credit: WPMT - Duration: 02:35s - Published
Woman Claims She Was Victim of Racial Profiling at a Pennsylvania Starbucks

Woman Claims She Was Victim of Racial Profiling at a Pennsylvania Starbucks

A 64-year-old retired attorney says she was the victim of a racial profiling incident at a Starbucks along the Pennsylvania Turnpike.

STANDUP: SHEILA DOW FORD, ASTANDUP: SHEILA DOW FORD, ARETIRED ATTORNEY, STOPPED ATRETIRED ATTORNEY, STOPPED ATRETIRED ATTORNEY, STOPPED ATTHIS REST STOP TO GRAB SOMETHIS REST STOP TO GRAB SOMETHIS REST STOP TO GRAB SOMECOFFEE.

WHAT HAPPENED INSIDE,COFFEE.

WHAT HAPPENED INSIDE,COFFEE.

WHAT HAPPENED INSIDE,SHE SAYS, WAS AN INCIDENTSHE SAYS, WAS AN INCIDENTSHE SAYS, WAS AN INCIDENTOF RACIAL PROFILING.

IN OCTOBER,OF RACIAL PROFILING.

IN OCTOBER,OF RACIAL PROFILING.

IN OCTOBER,WAITING IN LINE AT THEWAITING IN LINE AT THEWAITING IN LINE AT THESTARBUCKS, FORD SAYS A WHITESTARBUCKS, FORD SAYS A WHITESTARBUCKS, FORD SAYS A WHITEWOMAN WAS HARASSING TWO BLACKWOMAN WAS HARASSING TWO BLACKWOMAN WAS HARASSING TWO BLACKBARISTAS, AND THEN BEGAN CURSINGBARISTAS, AND THEN BEGAN CURSINGBARISTAS, AND THEN BEGAN CURSINGAT FORD WHEN SHE TRIED TO STEPAT FORD WHEN SHE TRIED TO STEPAT FORD WHEN SHE TRIED TO STEPIN.

EVENTUALLY AIN.

EVENTUALLY AMANAGER CAME OUT.

ACCORDING TOMANAGER CAME OUT.

ACCORDING TOFORD, HE IMMEDIATELY SINGLED HERFORD, HE IMMEDIATELY SINGLED HERFORD, HE IMMEDIATELY SINGLED HEROUT AS THE TROUBLEMAKER.OUT AS THE TROUBLEMAKER.OUT AS THE TROUBLEMAKER.SHEILA DOW FORD, RETIREDOUT AS THE TROUBLEMAKER.SHEILA DOW FORD, RETIREDATTORNEY: HE, YOU ARE OUTSHEILA DOW FORD, RETIREDATTORNEY: HE, YOU ARE OUTATTORNEY: HE, YOU ARE OUTATTORNEY: HE, YOU ARE OUTCONTROL.

YOUCONTROL.

YOUCONTROL.

YOUNEED TO LEAVE.

SHE TRIED TONEED TO LEAVE.

SHE TRIED TONEED TO LEAVE.

SHE TRIED TOEXPLAIN WHAT WAS GOING ON, BUTNEED TO LEAVE.

SHE TRIED TOEXPLAIN WHAT WAS GOING ON, BUTTHEEXPLAIN WHAT WAS GOING ON, BUTTHETHEMANAGER WOULDNT LISTEN.

SHEILADOW FORD, RETIRED ATTORNEY:DOW FORD, RETIRED ATTORNEY:THIS IS WHAT HE SAID: 'GET AWAYTHIS IS WHAT HE SAID: 'GET AWAYTHIS IS WHAT HE SAID: 'GET AWAYFROM ME.'

THOUGH NO ONEFROM ME.'

THOUGH NO ONEFROM ME.'

THOUGH NO ONEUSED SPECIFICALLY RACISTUSED SPECIFICALLY RACISTUSED SPECIFICALLY RACISTLANGUAGE, FORD, A 64-YEAR- OLDLANGUAGE, FORD, A 64-YEAR- OLDLANGUAGE, FORD, A 64-YEAR- OLDBLACK WOMAN, BELIEVES THEBLACK WOMAN, BELIEVES THEINCIDENT WAS RACIALLY MOTIVATEDINCIDENT WAS RACIALLY MOTIVATEDAND MISHANDLED BY WHITEAND MISHANDLED BY WHITEMANAGEMENT.

THIS WOULDNT BETHE FIRST TIME STARBUCKS HASTHE FIRST TIME STARBUCKS HASDEALT WITH RACISM ISSUES.DEALT WITH RACISM ISSUES.DEALT WITH RACISM ISSUES.FOLLOWING A 2018 INCIDENT IN AFOLLOWING A 2018 INCIDENT IN AFOLLOWING A 2018 INCIDENT IN APHILADELPHIA STARBUCKS, THEYPHILADELPHIA STARBUCKS, THEYPHILADELPHIA STARBUCKS, THEYHELD COMPANY- WIDE SENSITIVITYHELD COMPANY- WIDE SENSITIVITYHELD COMPANY- WIDE SENSITIVITYTRAINING.

NAT SOUNDTRAINING.

NAT SOUNDBUT THE STARBUCKS AT THEBUT THE STARBUCKS AT THEHIGHSPIRE SERVICE PLAZA ISHIGHSPIRE SERVICE PLAZA ISHIGHSPIRE SERVICE PLAZA ISACTUALLY OPERATED BY A SEPARATEACTUALLY OPERATED BY A SEPARATEACTUALLY OPERATED BY A SEPARATECOMPANY, CALLED HMS-HOST, ACOMPANY, CALLED HMS-HOST, ACOMPANY, CALLED HMS-HOST, AMARYLAND-BASED RESTAURANTMARYLAND-BASED RESTAURANTMARYLAND-BASED RESTAURANTCOMPANY.

A REPRESENTATIVE FROMCOMPANY.

A REPRESENTATIVE FROMCOMPANY.

A REPRESENTATIVE FROMSTARBUCKS TOLD FOX43 THEY DIDSTARBUCKS TOLD FOX43 THEY DIDSTARBUCKS TOLD FOX43 THEY DIDOFFER THEIR SENSITIVITYOFFER THEIR SENSITIVITYOFFER THEIR SENSITIVITYTRAINING MANUALS TO HMS-HOST,TRAINING MANUALS TO HMS-HOST,TRAINING MANUALS TO HMS-HOST,BUT DOESNT KNOW IF THE COMPANYBUT DOESNT KNOW IF THE COMPANYBUT DOESNT KNOW IF THE COMPANYUSED THEM.

FORD SAYSUSED THEM.

FORD SAYSSTARBUCKS SHOULD BE RESPONSIBLESTARBUCKS SHOULD BE RESPONSIBLEFOR ALL STORES, EVENSTARBUCKS SHOULD BE RESPONSIBLEFOR ALL STORES, EVENCONTRACTORS.

SHEILA DOW FORD,FOR ALL STORES, EVENCONTRACTORS.

SHEILA DOW FORD,FOR ALL STORES, EVENCONTRACTORS.

SHEILA DOW FORD,RETIRED ATTORNEY: I THOUGHT WHATCONTRACTORS.

SHEILA DOW FORD,RETIRED ATTORNEY: I THOUGHT WHATRETIRED ATTORNEY: I THOUGHT WHATRETIRED ATTORNEY: I THOUGHT WHATEVERYONE ELSE IN AMERICA ANDEVERYONE ELSE IN AMERICA ANDEVERYONE ELSE IN AMERICA ANDAROUND THE WORLD THINKS.

IM INEVERYONE ELSE IN AMERICA ANDAROUND THE WORLD THINKS.

IM INSTARBUCKS.

THE INCIDENT WASAROUND THE WORLD THINKS.

IM INSTARBUCKS.

THE INCIDENT WASAROUND THE WORLD THINKS.

IM INSTARBUCKS.

THE INCIDENT WASCAUGHT ON A SECURITY CAMERA.STARBUCKS.

THE INCIDENT WASCAUGHT ON A SECURITY CAMERA.CAUGHT ON A SECURITY CAMERA.CAUGHT ON A SECURITY CAMERA.FORD ASKED HMS- HOST FOR THEFORD ASKED HMS- HOST FOR THEFORD ASKED HMS- HOST FOR THEFOOTAGE, BUT SAYS THEY WOULD NOTFORD ASKED HMS- HOST FOR THEFOOTAGE, BUT SAYS THEY WOULD NOTRELEASE IT.

SHEILA DOW FORD,FOOTAGE, BUT SAYS THEY WOULD NOTRELEASE IT.

SHEILA DOW FORD,FOOTAGE, BUT SAYS THEY WOULD NOTRELEASE IT.

SHEILA DOW FORD,RETIRED ATTORNEY: SO WHENRELEASE IT.

SHEILA DOW FORD,RETIRED ATTORNEY: SO WHENRELEASE IT.

SHEILA DOW FORD,RETIRED ATTORNEY: SO WHENHMSHOST NOW SAYS, WELL WERETIRED ATTORNEY: SO WHENHMSHOST NOW SAYS, WELL WERETIRED ATTORNEY: SO WHENHMSHOST NOW SAYS, WELL WELOOKED AT THE EVIDENCE AND THISHMSHOST NOW SAYS, WELL WELOOKED AT THE EVIDENCE AND THISHMSHOST NOW SAYS, WELL WELOOKED AT THE EVIDENCE AND THISDID NOT OCCUR, LET ME TELL YOULOOKED AT THE EVIDENCE AND THISDID NOT OCCUR, LET ME TELL YOULOOKED AT THE EVIDENCE AND THISDID NOT OCCUR, LET ME TELL YOUWHAT THEY ARE DOING.

THEYREDID NOT OCCUR, LET ME TELL YOUWHAT THEY ARE DOING.

THEYREWHAT THEY ARE DOING.

THEYREWHAT THEY ARE DOING.

THEYRELYING.

FORD SAYS HER EXPERIENCELYING.

FORD SAYS HER EXPERIENCELYING.

FORD SAYS HER EXPERIENCEIS PART OF A BROADER SHIFT INLYING.

FORD SAYS HER EXPERIENCEIS PART OF A BROADER SHIFT INAMERICAN CULTURE, TOWARD WORSEIS PART OF A BROADER SHIFT INAMERICAN CULTURE, TOWARD WORSEAMERICAN CULTURE, TOWARD WORSEAMERICAN CULTURE, TOWARD WORSERACE RELATIONS.

SHEILA DOW FORD,RACE RELATIONS.

SHEILA DOW FORD,RACE RELATIONS.

SHEILA DOW FORD,RETIRED ATTORNEY: THIS IS NOTRETIRED ATTORNEY: THIS IS NOTRETIRED ATTORNEY: THIS IS NOTSIMPLY ABOUT ME.

IT IS ABOUT THESIMPLY ABOUT ME.

IT IS ABOUT THESIMPLY ABOUT ME.

IT IS ABOUT THETIMES INTIMES INWHICH WE FIND OURSELVES, IT ISWHICH WE FIND OURSELVES, IT ISABOUT THE ERA IN WHICH WE AREABOUT THE ERA IN WHICH WE AREABOUT THE ERA IN WHICH WE ARELIVING, IT IS ABOUT BASICABOUT THE ERA IN WHICH WE ARELIVING, IT IS ABOUT BASICCIVILITY.LIVING, IT IS ABOUT BASICCIVILITY.CIVILITY.HMSHOST DID NOT RESPOND TO AHMSHOST DID NOT RESPOND TO AREQUEST FOR COMMENT.REQUEST FOR COMMENT.REQUEST FOR COMMENT.THE MANAGEMENT AT THE HIGHSPIRETHE MANAGEMENT AT THE HIGHSPIRETHE MANAGEMENT AT THE HIGHSPIRESERVICE PLAZA STARBUCKSSERVICE PLAZA STARBUCKSSERVICE PLAZA STARBUCKSDECLINED TO COMMENT.

STANDUP:DECLINED TO COMMENT.

STANDUP:DECLINED TO COMMENT.

STANDUP:FORD SAYS SHE ISNT SEEKING ANYFORD SAYS SHE ISNT SEEKING ANYFORD SAYS SHE ISNT SEEKING ANYLEGAL ACTION.

WHAT SHE DOES WANTLEGAL ACTION.

WHAT SHE DOES WANTLEGAL ACTION.

WHAT SHE DOES WANTIS THE RELEASE OF THE VIDEO, ASIS THE RELEASE OF THE VIDEO, ASIS THE RELEASE OF THE VIDEO, ASWELL AS A MEETING WITHWELL AS A MEETING WITHWELL AS A MEETING WITHREPRESENTATIVES FROM STARBUCKS,REPRESENTATIVES FROM STARBUCKS,REPRESENTATIVES FROM STARBUCKS,HMSHOST AND THE PA TURNPIKE.HMSHOST AND THE PA TURNPIKE.HMSHOST AND THE PA TURNPIKE.HARRI LEIGH, FOX43HARRI LEIGH, FOX43HARRI LEIGH, FOX43NEWS.NEWS.AS HARRI MENTIONED -- THIS




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