Samsung accused of another exploding phone

Samsung accused of another exploding phone

Footage reveals a Samsung phone ON FIRE after it terrifyingly began sparking "like fireworks" and burst into flames, claims a California-based man.  Kenji Yanase, 35, owns a now-charred and broken Galaxy A20e - a Samsung model released in 2019, that has not previously been linked to spontaneous combustion. "The screen died so I opened up the back and started looking at it," said Kenji, of  Montgomery Creek, CA, who endured the firefight on Sunday, May 24 [2020].  "I was holding onto it when the battery started sparking, like fireworks or something, with flames.

I got scared so I put it in a pan from the kitchen and threw water from the dog bowl onto it." "It didn't stop burning, so I took the phone outside in the pan.  ?"It was still flaming and sparking like crazy.  "It was very scary, my whole house was filled with black smoke and it smelled so toxic."I covered it with a lid because I didn't want to start a wildfire or something...and that finally put it out. "I live in an area where wildfires are common, a small fire can can end up burning down 1,000 acres or more.

It's terrifying." Kenji suspects that the smartphone's battery was to blame for the incident. "The motherboard isn't damaged, you can see from the video, it's only the battery that exploded," he said.   "It was a hot day but I was inside when it happened, with the AC on, so the phone wasn't too hot." Kenji says he has already contacted customer service reps at the South Korean conglomerate about the issue, and has received some correspondence in return. He said: "They took my complaint pretty seriously and said they are going to send me a box so that I can send it back to them, so they can investigate," he said.   "I got an email saying that they understand that sometimes situations occur and that they sincerely apologize for the inconvenience," he said.  But Kenji was so traumatized by the event that he vows to never buy a Samsung phone again. "I'm never going to have a Samsung again in my life. "I lost my family home in a fire when I was a kid, so I have PTSD about that, I check the stove one, two three times before I leave the house, every time. "I am worried because this is a popular phone and it could hurt a lot of people. "I'm also sad because I had a lot of my artwork saved on my phone which hadn't been backed up yet, and there's no way for me to recover that.  "But I'm just so happy it didn't cause a more serious fire. "Luckily I didn't burn my hands, I wasn't injured, but mentally it was horrible." In 2016 Samsung lost $26 billion in value in the stock market after their Note 7 models began to explode and the U.S. government ordered a mass recall on the devices.  It was the largest smartphone recall in history - a total of 2.5 million phones. The company was faced with another scandal when its de facto chairman, Jay Y.

Lee, was arrested in a bribery scandal that took down South Korea's president.  A spokesperson from Samsung said: "Samsung stands behind the quality and safety of the Galaxy A series phones in the U.S. We have reached out to Mr. Yanase to retrieve the device and learn more about what happened. "Until Samsung is able to obtain and examine a device, it is impossible to determine what happened.

Any customer who has questions or experiences an issue with a Samsung product should contact us directly at 1-800-SAMSUNG."

Footage reveals a Samsung phone ON FIRE after it terrifyingly began sparking "like fireworks" and burst into flames, claims a California-based man.

Kenji Yanase, 35, owns a now-charred and broken Galaxy A20e - a Samsung model released in 2019, that has not previously been linked to spontaneous combustion.

"The screen died so I opened up the back and started looking at it," said Kenji, of  Montgomery Creek, CA, who endured the firefight on Sunday, May 24 [2020].

"I was holding onto it when the battery started sparking, like fireworks or something, with flames.

I got scared so I put it in a pan from the kitchen and threw water from the dog bowl onto it." "It didn't stop burning, so I took the phone outside in the pan.

?"It was still flaming and sparking like crazy.

"It was very scary, my whole house was filled with black smoke and it smelled so toxic."I covered it with a lid because I didn't want to start a wildfire or something...and that finally put it out.

"I live in an area where wildfires are common, a small fire can can end up burning down 1,000 acres or more.

It's terrifying." Kenji suspects that the smartphone's battery was to blame for the incident.

"The motherboard isn't damaged, you can see from the video, it's only the battery that exploded," he said.

"It was a hot day but I was inside when it happened, with the AC on, so the phone wasn't too hot." Kenji says he has already contacted customer service reps at the South Korean conglomerate about the issue, and has received some correspondence in return.

He said: "They took my complaint pretty seriously and said they are going to send me a box so that I can send it back to them, so they can investigate," he said.

"I got an email saying that they understand that sometimes situations occur and that they sincerely apologize for the inconvenience," he said.

But Kenji was so traumatized by the event that he vows to never buy a Samsung phone again.

"I'm never going to have a Samsung again in my life.

"I lost my family home in a fire when I was a kid, so I have PTSD about that, I check the stove one, two three times before I leave the house, every time.

"I am worried because this is a popular phone and it could hurt a lot of people.

"I'm also sad because I had a lot of my artwork saved on my phone which hadn't been backed up yet, and there's no way for me to recover that.

"But I'm just so happy it didn't cause a more serious fire.

"Luckily I didn't burn my hands, I wasn't injured, but mentally it was horrible." In 2016 Samsung lost $26 billion in value in the stock market after their Note 7 models began to explode and the U.S. government ordered a mass recall on the devices.

It was the largest smartphone recall in history - a total of 2.5 million phones.

The company was faced with another scandal when its de facto chairman, Jay Y.

Lee, was arrested in a bribery scandal that took down South Korea's president.

A spokesperson from Samsung said: "Samsung stands behind the quality and safety of the Galaxy A series phones in the U.S. We have reached out to Mr. Yanase to retrieve the device and learn more about what happened.

"Until Samsung is able to obtain and examine a device, it is impossible to determine what happened.

Any customer who has questions or experiences an issue with a Samsung product should contact us directly at 1-800-SAMSUNG."