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4 High-Impact E-Commerce Customer Service Trends

CRM Buyer Friday, 20 September 2019
4 High-Impact E-Commerce Customer Service TrendsE-commerce has exploded since Amazon and eBay were founded in 1995. Today, e-commerce is part of everyday life. By 2023, retail e-commerce sales in the U.S. are projected to surpass $735 billion. Even industries like food, healthcare and banking, which previously were dominated by offline transactions, now are embracing e-commerce for increased efficiency and cost reductions.
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