Zomato cuts 500-600 customer support jobs

Tuesday, 1 April 2025
Zomato has laid off around 500-600 customer support employees due to non-performance and is leaning on AI to automate job functions. Impacted employees claimed they were terminated without notice. The layoffs come as Zomato reports a significant drop in profits and continues its expansion into quick commerce. The company recently approved new stock options for eligible employees.

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