WhatsApp Messenger is a freeware and cross-platform messaging and Voice over IP (VoIP) service owned by Facebook. The application allows the sending of text messages and voice calls, as well as video calls, images and other media, documents, and user location. The application runs from a mobile device but is also accessible from desktop computers while the mobile device is connected to the Internet; the service requires consumer users to provide a standard cellular mobile number. Originally, users could only communicate with others individually or in groups of individual users, but in September 2017, WhatsApp announced a forthcoming business platform that will enable companies to provide customer service to users at scale.
The complainant, Govind Sharma, founder of Samvad Foundation NGO, told DNA that he immediately wrote to the Mumbai Divisional Board about the alleged leak, but his complaint went unheeded. DNA - Published