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'Terrible experience': Ex-WHO chief scientist Soumya Swaminathan slams Air India over customer service; airline responds

IndiaTimes Wednesday, 9 April 2025
Former ICMR chief Soumya Swaminathan has publicly criticized Air India, labeling her experience as "terrible." Despite her loyalty and sufficient mileage, she was unable to upgrade her Nairobi to Delhi flight. Swaminathan expressed frustration over the illogical reasons provided by the airline. Air India responded, requesting her booking details to investigate.
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