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Automated or Human, Consumers Demand Smart, Speedy Service

CRM Buyer Tuesday, 15 June 2021
Automated or Human, Consumers Demand Smart, Speedy ServiceThe fifth annual Customer Expectations Report from Gladly reveals what today's consumers want from brands, especially when shopping online. The report describes how consumers' expectations of retailers have changed in the last year amid a global pandemic and an online shopping boom. Also suggested is that online shoppers tend to prefer human agents over digital assistants.
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