'Changing people's lives': KCVA sees big improvements under new leadership

A new survey shows drastic improvements in the Kansas City VA Medical Center

CITY MET EVANS KMBC 9 NEWS THEKANSAS CITY VA HOSPITAL HAS SEENSOME BIG IMPROVEMENTS UNDER NEWLEADERSHIP DAVID ISAAC’S TOOKTHE REINS A LITTLE OVER A YEARAGO AND A RECENT SURVEY SHOWSMORALES UP AND THE FACILITY ISNOW BEING RECOGNIZED NATIONALLYROB HUGHES HAS MORE ARE YOU ONEOF THE BEST PARTS OF MY JOB ISACTUALLY SEEING THAT CAREDELIVERED AND CHANGING PEOPLE’SLIVES WHEN MARINE CORPS VETERANDAVID ISAAC’S TOOK OVER AT THEKANSAS CITY VA.HIS GOALS WERE HIGH RELIABILITYAND TRANSPARENCY IMPROVEMENTS INTHE EMPLOYEE AND PATIENTEXPERIENCES AND A STRONG CULTUREOF TRUST AND EMPOWEREDLEADERSHIP EMPLOYEES THAT AREMORE ENGAGED AT WORK THAT COMETO WORK AND THEY OWN THEIR WORKTHAT THEY’RE DOING, YOU KNOW,THEY’RE GOING TO DELIVER BETTERHIGH-QUALITY SAFER CARE.TWO PATIENTS IN A RECENT FEDERALSURVEY, THE CENTER’S RESPONSERATE INCREASED FOUR PERCENT TOSEVENTY THREE PERCENT AT ITSBEST PLACE TO WORK SCOREINCREASED BY 6 PERCENT IN ONEYEAR POISED KNOW THAT WHEN YOUMAKE DECISIONS OR THE ACTIONSYOU TAKE YOU’RE DOING THEM INTHE BEST INTEREST OF THEORGANIZATION.THEY’RE NOT SELFISH DECISIONS ASA LEADER TO MAKE YOU COMFORTABLETHIS IN TURN OUR RANKS 21 OUT OF141 NATIONWIDE FOR BEST PLACE TOWO FROM 53RD IN.18 EYES.IT LOOKS FORWARD TO CONTINUINGTO INVEST IN HIS PEOPLE AS THEYWORK FOR OUR AMERICAN HEROES.THEY CAN COMFORTABLY COME TOWORK.THEY CAN DO THEIR JOB WITHOUTFEAR OF ANYTHING ELSE GOING ONBECAUSE THEY KNOW THEIR LEADERSHAVE THEIR BACK ROB HUGHES KMBC9 NEWS ISAAC’S RECEIVES HISPERSONAL HEALTHCARE AT THEKANSAS CITY VA THE CENTER’S BESTPLACE TO WORK STANDING WAS THEEIGH