Airlines must share passenger rights link via SMS, WhatsApp: DGCA

Monday, 24 March 2025
The DGCA has instructed airlines to inform passengers about their entitlements following multiple complaints of mismanagement. Recent incidents involving David Warner and Harsha Bhogle highlighted significant service issues, prompting the DGCA to mandate clear communication via SMS, WhatsApp, and prominently displayed information on tickets and websites.

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DGCA directs airlines to send link to flyer rights with ticket

The DGCA has mandated Indian airlines to inform passengers about their rights when booking air tickets. This measure aims to educate passengers, particularly...
IndiaTimes on March 23, 2025

Airlines must share passenger rights link via SMS, WhatsApp: DGCA

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DGCA directs airlines to send link to flyer rights with ticket