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Airlines must share passenger rights link via SMS, WhatsApp: DGCA

IndiaTimes Monday, 24 March 2025
The DGCA has instructed airlines to inform passengers about their entitlements following multiple complaints of mismanagement. Recent incidents involving David Warner and Harsha Bhogle highlighted significant service issues, prompting the DGCA to mandate clear communication via SMS, WhatsApp, and prominently displayed information on tickets and websites.
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Directorate General of Civil Aviation (India) Directorate General of Civil Aviation (India) National civil aviation authority of the Government of India

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