Airline RESPONDS to Lisa Ray's 'no empathy' allegation
Thursday, 20 March 2025
Air India has dismissed Lisa Ray's accusations of lacking empathy over her unwell father's travel, labeling them 'unfounded.' The airline clarified it offered alternatives like a free date change or a one-year ticket validity, but Ray insisted on a full refund. The airline emphasized its commitment to empathy and urged caution in media reporting.
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