DWP callers 'left on hold for collective wait of 753 years'
Tuesday, 23 July 2024 People phoning the Department for Work and Pensions (DWP) collectively spent more than 753 years waiting for calls to be answered in 2023/24, a report has found.
Work and Pensions Secretary Liz Kendall says she “hopes” concessions to the welfare Bill will win over Labour rebels, despite some still refusing to back it. She called the changes a sign of “strength in listening” and insisted protections for existing claimants were standard practice, aimed at easing widespread concerns ahead of Tuesday’s vote. Report by Covellm. Like us on Facebook at http://www.facebook.com/itn and follow us on Twitter at http://twitter.com/itn
Tuesday, 23 July 2024
People phoning the Department for Work and Pensions (DWP) collectively spent more than 753 years waiting for calls to be answered in 2023/24, a report has found.
![Kendall says welfare changes show 'strength in listening' [Video]](https://video.newsserve.net/300/v/20250627/1414931366-Kendall-says-welfare-changes-show-strength-in-listening.jpg)
