DGCA to make flying passenger-friendly
Thursday, 23 November 2023
The government plans to review existing DGCA rules to make them more passenger-friendly and ensure airlines provide assistance to passengers affected by delays, cancellations, or denied boarding. IndiGo passengers recently faced issues when they were not flown to their destination as per their original booking, raising questions about consumer rights. The government aims to simplify the rules and display them at airports to inform passengers of their rights and duties. This change is prompted by the resurgence of consumer interest as domestic air traffic surpasses pre-pandemic levels.
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