Paranoia, chaos and staff sleeping in the office: Insider reveals M&S 'had no plan' for cyber attacks

Sunday, 4 May 2025

Paranoia, chaos and staff sleeping in the office: Insider reveals M&S 'had no plan' for cyber attacks

A M&S insider has told Sky News it could be "months" before the retailer fully recovers from an ongoing, severe cyber attack - and that the company had no plan for such an incident.

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Sky News British and international television news channel

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Marks & Spencer British multinational department store company

M&S restores online shopping after cyber attack [Video]

M&S restores online shopping after cyber attack

Marks & Spencer has partially restored online shopping after a ransomware attack in April. A limited range of fashion items are now available for delivery in parts of the UK. Cyber expert Graham Cluely says rebuilding systems takes time and security checks are crucial to ensure hackers are gone. Report by Covellm. Like us on Facebook at http://www.facebook.com/itn and follow us on Twitter at http://twitter.com/itn

Credit: ODN Duration: 00:41Published on July 1, 1254

Retail expert says Marks and Spencer shoppers will stay [Video]

Retail expert says Marks and Spencer shoppers will stay

Retail expert Amna Khan says she believes Marks and Spencer customers will, in the long term, stick with the company as “trust can be rebuilt”. The British shop says the disruption caused by the cyber-attack could continue until July. Report by Blairm. Like us on Facebook at http://www.facebook.com/itn and follow us on Twitter at http://twitter.com/itn

Credit: ODN Duration: 00:53Published on January 1, 1970